Return & Refund Policy – Koppen
At Koppen, we stand behind the quality of every product we make. If you’re not completely satisfied with your purchase upon delivery, you may request a return or replacement within 30 days of your order date.
Return Eligibility
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Items must be unused and returned in their original packaging.
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To receive a return label, please contact us at [email protected]
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If your item arrives damaged, kindly email us with photos so we can resolve the issue promptly.
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Improperly packaged returns that arrive damaged will not be eligible for a refund.
Return Shipping Fee
When using our prepaid return label, a return shipping fee will be deducted from your refund:
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Standard orders: $9.99 per order
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Orders with boards 20×15 inches or larger: $14.99 per order
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If you are returning multiple orders, the fee applies per order.
Refund Process
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Items must be received within 30 days of your order date.
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Once received and inspected, please allow 7–10 business days for refund processing.
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All refunds will be issued to your original payment method.
What’s Not Eligible for Refunds:
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Promotional items: Orders using discount codes, e-Gift Cards, or marked as Final Sale
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Customer error: Incorrect product, size, or model selection by the customer
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International orders: Please contact Customer Care for case-by-case support
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Purchases outside Koppenhouse.com
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We only accept damage claims for items bought directly from website Koppen
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For Amazon orders, our team can only assist with purchases made directly from Koppen — not from third-party resellers
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After 30 Days?
Your request may fall under our 1-Year Warranty. Please visit our Warranty Policy page for more details.
By purchasing from Koppenhouse.com, you agree to comply with this Return & Refund Policy.
We appreciate your cooperation and are committed to ensuring a smooth and positive experience.
For any questions, feel free to reach out via the chat box on our website or email [email protected].
Note: Koppen reserves the right to update this policy at any time without prior notice.
