Refund and Returns Policy

Return & Refund Policy – Koppen

At Koppen, we stand behind the quality of every product we make. If you’re not completely satisfied with your purchase upon delivery, you may request a return or replacement within 30 days of your order date.

Return Eligibility

  • Items must be unused and returned in their original packaging.

  • To receive a return label, please contact us at [email protected]

  • If your item arrives damaged, kindly email us with photos so we can resolve the issue promptly.

  • Improperly packaged returns that arrive damaged will not be eligible for a refund.

Return Shipping Fee

When using our prepaid return label, a return shipping fee will be deducted from your refund:

  • Standard orders: $9.99 per order

  • Orders with boards 20×15 inches or larger: $14.99 per order

  • If you are returning multiple orders, the fee applies per order.

Refund Process

  • Items must be received within 30 days of your order date.

  • Once received and inspected, please allow 7–10 business days for refund processing.

  • All refunds will be issued to your original payment method.

What’s Not Eligible for Refunds:

  • Promotional items: Orders using discount codes, e-Gift Cards, or marked as Final Sale

  • Customer error: Incorrect product, size, or model selection by the customer

  • International orders: Please contact Customer Care for case-by-case support

  • Purchases outside Koppenhouse.com

    • We only accept damage claims for items bought directly from website Koppen

    • For Amazon orders, our team can only assist with purchases made directly from Koppen — not from third-party resellers

After 30 Days?

Your request may fall under our 1-Year Warranty. Please visit our Warranty Policy page for more details.


By purchasing from Koppenhouse.com, you agree to comply with this Return & Refund Policy.
We appreciate your cooperation and are committed to ensuring a smooth and positive experience.

For any questions, feel free to reach out via the chat box on our website or email [email protected].

Note: Koppen reserves the right to update this policy at any time without prior notice.