At Koppen, we’re committed to delivering your orders with care and transparency. The information below outlines our shipping practices, timelines, and important considerations for all customers shopping at [www.koppenhouse.com].
Free Shipping Offer
We proudly offer free standard shipping across the U.S. on all orders over $129. This offer is automatically applied at checkout once your qualifying total—after any discounts or promotional codes—reaches the threshold.
Please note that applying a customer service credit or a custom discount code may alter the shipping eligibility. Free shipping only applies to final checkout totals that meet or exceed $129 after all discounts are factored in.
Shipping rates and promotional thresholds may change during peak periods, such as holidays or major sales events.
Domestic Shipping Coverage
We ship to all 50 U.S. states. Shipping costs for orders below the free shipping threshold are calculated based on:
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The total weight of your order
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Your shipping address
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The shipping method selected during checkout
Estimated delivery time depends on your chosen service level and location.
Important: The day your order leaves our warehouse is not counted as the first business day. Please begin counting from the following business day, which marks the start of the transit period.
Business days are Monday through Friday, excluding federal holidays. For our purposes, Black Friday is considered a holiday.
Return shipping fees are not included and remain the responsibility of the customer.
Using Third-Party Freight Forwarders
Koppen does not support shipments to third-party freight forwarders or redirection services. Orders sent to freight forwarding addresses are not eligible for warranty claims or loss/damage coverage.
If your shipping address is linked to any freight forwarding or package redirection service, we reserve the right to:
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Cancel and fully refund your order
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Decline responsibility for exchange rate fluctuations, banking delays, or any additional fees incurred
Koppen is not liable for failed delivery, rerouting, or return fees imposed by third-party shipping agents. We strongly recommend using verified residential or business addresses within the U.S. to ensure the safe and reliable delivery of your order.
Processing & Response Times
During peak shopping periods, such as holiday seasons, please allow for extended handling and response times:
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Customer Support Response Time: Up to 24 hours
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Order Processing Time: May be longer than usual due to high order volumes
We appreciate your patience and understanding as we work to fulfill each order with care.
Agreement to Terms
By completing a purchase on [www.koppenhouse.com], you agree to the terms and conditions outlined in this Shipping Policy. We may revise or update this policy at any time without prior notice.
If you have any questions, concerns, or need support with your order, our Customer Care team is here to help. Reach out via the chat box on our website or email us at [email protected].
Thank you for choosing Koppen — where natural elegance meets everyday performance.
