At Koppen, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from [www.koppenhouse.com] (“the Site”).
Information We Collect
When you browse the Site, certain information is automatically collected from your device. This includes details such as your web browser, IP address, time zone, and cookies that may be stored on your device. As you navigate through the Site, we also gather data about the individual pages or products you view, the websites or search terms that referred you, and how you interact with the content. This is collectively referred to as “Device Information.”
We collect Device Information using technologies such as cookies, log files, and web beacons. Cookies are small data files that often include a unique identifier. Log files track actions taken on the Site and collect metadata like your browser type and time stamps. Web beacons, tags, and pixels help us understand how users engage with our content.
In addition to Device Information, when you make a purchase or attempt to do so, we collect certain personal details—your name, billing and shipping addresses, payment information (including credit card details), email address, and phone number. We refer to this as “Order Information.”
Together, Device Information and Order Information constitute what we call “Personal Information” in this policy.
How We Use Your Personal Information
We use your Order Information primarily to fulfill any purchases made through the Site. This includes processing your payments, arranging for product shipping, and sending order confirmations or invoices. We may also use this information to communicate with you, perform fraud screening, and—if you’ve opted in—share updates, promotions, or other marketing content related to Koppen.
Device Information, on the other hand, helps us identify potential security threats (especially by examining IP addresses), enhance the user experience, and improve the performance of our Site. By analyzing user behavior, we can make better design and content decisions and measure the effectiveness of our marketing campaigns.
Sharing Your Information
We may share your Personal Information with trusted third-party partners to help us provide our services more effectively. We also use Google Analytics to better understand how our visitors interact with the Site. You can learn more about how Google handles data here, or opt out entirely via this tool.
Additionally, we may disclose your information if required to comply with legal obligations, court orders, or law enforcement inquiries—or to protect our legal rights and interests.
Targeted Advertising
We may use the information we collect to tailor marketing messages and display relevant advertisements through platforms such as Facebook, Google, or Bing. If you’d prefer not to receive personalized ads, you can adjust your preferences through these links:
For broader control, you can visit the Digital Advertising Alliance’s opt-out portal.
Do Not Track
Please note that we do not alter our Site’s data collection practices in response to a “Do Not Track” signal from your browser.
Your Rights as a European Resident
If you reside in the European Union, you have the right to access, correct, update, or delete any personal data we hold about you. To exercise these rights, please contact us using the information below. We process your information either to fulfill a contract (such as an order you’ve placed) or to pursue our legitimate business interests.
Please be aware that your data may be transferred outside of Europe, including to servers in the United States and Canada, as part of our operational processes.
Data Retention
We retain your Order Information for our records unless and until you request that we delete it. This helps us maintain accurate business records and comply with legal or tax-related obligations.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted to this page, and we encourage you to review it periodically.
Contact Us
If you have any questions about this Privacy Policy, or if you’d like to make a request regarding your personal data, please get in touch:
Email: [email protected]
