Shop with confidence knowing we stand behind the quality of our products. In the unlikely event of a manufacturing defect, Koppen offers a free replacement within 1 year of purchase if the product is found to have material or construction defects under normal use and proper care.
Eligibility Requirements:
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Product must be purchased directly from the Koppen website, or from our official stores on Etsy or Amazon
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Product registration is required to activate the warranty
1-Year Warranty
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Damage caused by intentional actions, impact, or exposure to open flame
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Misuse, alterations, or use of the product for unintended purposes
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Scratches on the wooden lid caused by knives
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Cracking or splitting due to improper oiling of the wooden lid
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Dishwasher use (for products not designated as dishwasher-safe); hand washing is recommended for better durability
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Warping or cracking caused by storage in excessively humid or overly dry environments; soaking the wooden lid in water
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Exposure to extreme temperatures or direct flame
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Deformation or cracking due to improper storage in high humidity
How to Register & Request Service
To file a warranty claim, contact us at [email protected] for evaluation.
A valid proof of purchase is required for all warranty requests.
This warranty is limited to the original purchaser or, in the case of a gift, the original recipient (with proof of purchase) and is non-transferable.
